Our Policies

Our rentals range from rustic cabins on small ponds to luxurious lakeside homes. Because all are individually owned, they are all equipped differently. Feel free to contact us so that we may answer any questions you may have regarding the specifics of your rental property.

Guest Services:

Summer hours: Our office is open 7 days a week from 9 AM until 5 PM, except on Saturday when the office is open until 7 PM for guest check-ins. Guests will be provided with an emergency phone number at check in so that an a local on-call vacation specialist can be reached after hours should an emergency issue arise that can’t wait until 9 AM the next morning.
Our hours in the Fall, Winter and Spring are 9 AM to 5 PM Monday through Friday, 10 AM to 4 PM on Saturday. The Firm’s office will be closed for certain holiday periods including, but not limited to, days around the Thanksgiving and Christmas holidays. However, Guests staying in any of our properties will still be able to reach a local on-call vacation specialist should an emergency issue arise that can’t wait until the office re-opens.

Accepted Payments: At The Lake Vacation Rentals, LLC, hereinafter referred to as “The Firm”, accepts: Personal Checks if received (30) days or more prior to arrival, cash up to $1,000, Certified Checks & Bank Drafts. Checks should be made payable to "At The Lake Vacation Rentals, LLC". Returned checks are subject to a $100.00 check handling charge. We also accept VISA, MASTERCARD, DISCOVER.

Booking Process: If you requested to book online, you received an e-mail confirmation of your request. Although your online request places a hold on the property for the time specified, your booking is not confirmed until such time as you receive your vacation rental agreement from one of our Vacation Specialists.

If you booked your reservation fifteen (15) days or more in advance of your scheduled arrival / check-in date, your Guest signed vacation rental lease agreement is due back to The Firm no later than seven (7) days from the original booking request date.
If you booked your reservation fourteen (14) days or less from your scheduled arrival / check-in date, your Guest signed vacation rental lease agreement is due back to The Firm no later than twenty-four (24) hours from the original booking request date.

Seven (7) Day Grace Period

Reservations may be canceled within seven (7) days of the original booking request date without penalty to the Guest, with monies refunded (“7-Day Grace Period”).

Exception: Reservations made fourteen (14) days or less from the scheduled arrival / check-in date are not eligible for the 7-Day Grace Period.

PAYMENT SCHEDULE:

Initial Payment: An initial payment of thirty percent (30%) of the total base rent amount will be charged at time of booking confirmation, and is due no more than seven (7) days from your original booking request date. Changes or cancellations made following the 7-day grace period (if applicable) are subject to our Cancellation Policy outlined further herein.

Balance of Payment: The remaining balance in full, including the 8.5% NH Rooms and Meals Tax and Processing Fee, is due no later than sixty (60) days prior to your scheduled arrival. If you paid your initial payment by credit card the balance will automatically be charged to the same card on the day it is due. If you would like to use a different card, please call us before 5:00 PM the day before your balance is due. Please note that your reservation may be canceled without further notice if payment(s), in part or in full, are not received within the time frames specified herein so please allow for delivery time if mailing a check, and mark your calendar! All monies will be retained in a non-interest-bearing account.

Please note:

All Reservations booked sixty (60) days or less from your date of arrival date are payable in full at the time of booking and full payment (inclusive of the initial payment and remaining balance, as outlined above, are due within:

Seven (7) days or less from your original booking date if you booked between sixty (60) and fifteen (15) days prior to your arrival / check-in date
Twenty-four (24) hours or less from your original booking date if you booked fourteen (14) days or less from your arrival / check-in date.
Changes or cancellations are subject to our Cancellation Policy outlined further herein.

CANCELLATION POLICY: All cancellations must be made in writing to The Firm.

If you booked your reservation sixty- one (61) days or more from the arrival / check-in date:

Seven (7) Day Grace Period: Reservations may be canceled within seven (7) days of the original booking request date without penalty to the Guest and with all monies refunded ("7-Day Grace Period").
After the seven (7) Day Grace Period and until sixty-one (61) days prior to your check-in date: In the event of a cancellation, the Guest will forfeit the entire initial payment of thirty percent (30%) of the total base rent amount in the event that they cancel their reservation, regardless of the reason that a cancellation is made.
The balance in full is due no later than sixty (60) days prior to your check-in date. Cancellations made sixty (60) days or less before the check-in date are NON-REFUNDABLE and Guest(s) shall forfeit the entire rental amount unless the property is rebooked for the same dates and at the same rental rate.
- If The Firm rebooks the time at the same rate and terms, guest(s) will be refunded all monies EXCEPT the initial payment of thirty percent (30%) of the total base rent which remains non-refundable.
- In the event of a cancellation, The Firm shall make every reasonable effort to rebook the property for the same period and under the same terms. If the property is rebooked at a reduced rate (as determined by and at the discretion of The Firm), the guest(s) will receive a refund equal to the rebooked rental amount recovered, LESS the initial payment of thirty percent (30%) of the total base rent which remains non-refundable.

If you booked your reservation sixty (60) days or less from the arrival / check-in date:

All Reservations booked sixty days (60) days or less prior to your date of arrival date are payable in full at the time of booking (the initial payment and remaining balance, as described herein are due together).

Cancellations made sixty (60) days or less before the check-in date are NON-REFUNDABLE and Guest(s) shall forfeit the entire rental amount unless the property is rebooked for the same dates and at the same rental rate.

If The Firm rebooks the time at the same rate and terms, Guest(s) will be refunded all monies EXCEPT the initial payment of thirty percent (30%) of the total base rent, as described herein, which remains non-refundable.
In the event of a cancellation, The Firm shall make every reasonable effort to rebook the property for the same period and under the same terms. If the property is rebooked at a reduced rate (as determined by and at the discretion of The Firm), the Guests will receive a refund equal to the rebooked rental amount recovered, LESS the initial payment of thirty percent (30%) of the total base rent which remains non-refundable.

Travel Insurance: Travel Insurance is available to our guests through industry-leader “Travel Guard”. We highly recommend the purchase of insurance so you may be financially reimbursed in the event of unexpected covered expenses. Most Travel Guard plans include 24 hour assistance and can protect you against unforeseen events such as:

Family member sickness
Doctors visit for sudden injury while on your vacation
Expenses associated with a delay in your trip
Your passport is lost or stolen
If weather prevents your travel
If your baggage is lost
If you miss a flight connection

All coverages are subject to the terms and conditions of your Travel Guard plan and are subject to change. Please be sure to ask your vacation planning specialist for more information about securing travel insurance for your vacation investment

Check In: Check in time is 5:00 PM

Guests will check in at our office located at 60 Whittier Highway Moultonborough, NH 03254, unless otherwise directed by The Firm in writing.
If the property you are staying at has alternate check-in instructions, The Firm will provide instructions to you, in writing, ahead of your check-in, so please make sure that you have a valid email address on file with The Firm.

If you will be arriving later than 6:00 PM on Saturday please call our office to make arrangements for a late check-in. We cannot provide late check-ins for rentals with a balance due.

Check-Out: Check-out time is at 10:00 AM

All keys must be returned to our office at 60 Whittier Highway in Moultonborough. You may not leave keys at the rental property. You will be charged $35.00 for each key that is not returned to our office by 11 AM, as replacement keys will be ordered at that time.

It is critical that the property/premises be vacated ON TIME as cleaning crews will arrive at 10 AM. They will not clean a home while a guest is there. PLEASE NOTE: Occupying a home beyond the check-out time will result in additional rent due from guest equivalent to one day’s rent for each hour, or proration thereof, of occupancy beyond the check-out-time, time being of the essence.

Please review these other check-out procedures prior to your check-out:

IF YOU’VE RENTED LINENS THROUGH AT THE LAKE VACATION RENTALS:

Please remove all bed linens and pillow covers and place at the foot of the bed for pickup by cleaners. Please place all bath and kitchen towels in a stack in a bathroom for pickup by cleaners.

Keeping Your Property and Grounds Clean: Guest Responsibilities

You will be enjoying your vacation in a home cherished by its owners. While in your care, please take care of the home as though it were your own. The property owner has made arrangements to assure that your vacation home is clean and ready for you upon your arrival. Please notify us promptly if, in the unlikely event, you find this not to be the case. Please note that upon your departure from your stay, excess cleaning fees will be the responsibility of the Guest. These fees can be avoided by assuring that:

All Food and Trash are properly bagged, removed from the home and deposited in the designated trash bin(s). Be sure to keep all trash barrels/bins tightly sealed as there can be critters out there who’ve not yet learned to clean up after themselves.
The Refrigerator, Stove, Oven and other appliances are wiped clean and are free of grease and crumbs.
All Dishes are washed, dried, and placed in original cabinetry/shelf locations. Please do not leave dishes in the dishwasher.
The yard is left clean and free of any debris, including cigarette butts.
The home is left broom clean and organized as you found it.
All doors and windows are closed and locked and that A/C, fans and lights are off.

Please Know: Excess cleaning charges, charges for the removal of excess trash and lost key(s) are NOT cover by the Accidental Damage Insurance and are the sole responsibility of the Guest as will be outlined in your vacation rental lease agreement.

Pets: Not all properties are “Pet Friendly”. Pets of any kind are specifically NOT allowed unless authorized in writing herein. Guests or their visitors found in violation of pet restriction policies will render the Guest(s) in violation/default of their lease and all Tenants / Guests may be asked to vacate the premises without refund or compensation of any kind.

If the home is pet friendly and a specific pet(s) is/are allowed, the same shall be noted in writing within this agreement. In such case there shall be a minimum “Pet Fee” of $175 per pet is assessed at the time of booking, as determined by each Property Owner. Said fee is non-refundable. Pets, if allowed hereinafter, must be collared and leashed at all times while outside of the home and never left unattended. Any pet allowed and brought onto any rental property must be current with all shots/vaccinations.

Occupancy Regulations: The maximum occupancy limit has been established by each the Property Owner. maximum person limit, including children. Please be mindful of the property limits/capacities as it relates to septic system capacities and parking capabilities. Please adhere to the maximum person limit as provided for in your lease agreement and on your reservation confirmation at all times during the lease period. Please note that, if it is determined that the occupancy limit has been exceeded at any point in time, Guest(s) will be considered in default of the lease and may be asked to vacate the premises immediately and without refund or compensation of any kind. Some of our homes are located within subdivisions or associations where there may be rules and policies that must be adhered to in conjunction with your lease of a home within that subdivision or association. For example, beach parking may have limitations or require permitting. The Firm will provide you with documentation where needed and applicable.

Day Guests: Any/all guests (invitees of the Tenant) in excess of the stated occupancy limit must be approved by The Firm, at the direction of the Property Owner, in writing at the time of booking. The Property Owner is under no obligation to approve any such requests to allow guests in excess of the stated occupancy limit, including “Day Guests” which are defined as being on the property between the hours of 8:00am and 8:00pm.

Quiet Hours: Quiet hours are in place at each property that The Firm represents. Tenant and Tenant's invitees agree to maintain quiet and peaceful enjoyment of the property and surrounding areas at all times. Quiet hours are established as 9:00 PM to 8:00 AM daily, during which time all noise and activities that may disturb other residents or neighbors shall be reduced to a minimum. Any disturbance or excessive noise that results in complaints from neighbors or law enforcement may result in default of the lease agreement and guest(s) may be asked to vacate the premises immediately and without refund or compensation of any kind.

Subletting: Subletting is not permitted under any circumstances. Subletting of the premises shall be considered a breach of this agreement without refund or compensation of any kind and subject to all available remedies of law.

Gatherings/Events: At no time are house parties, reunions, weddings or other gatherings or functions allowed at the property during the lease period. Violation will place the Tenant in default of the lease and all guests may be asked to vacate the premises immediately and without refund or compensation of any kind.

Noise Complaints: At all times during your stay, we ask that you be mindful of the privacy of neighbors while you are on vacation. Sound travels easily, especially over open water. Please keep noise levels low and respect the property boundaries. Noise complaints and/or gatherings in excess of the stated capacity may result in the voiding of your lease agreement without a refund or compensation of any kind.

Property Amenities: We represent many private homeowners offering a broad range of properties from luxury homes to the most modest of cottages on and by the lake. Those with telephones are limited to local calls only. No calls which result in a charge to the property owner shall be made from the property, and any such charges, plus a $50 administrative billing fee, will be the responsibility of the Tenant. Therefore, it is highly recommended that you have a cell phone during your stay. In most areas, cell phone coverage is adequate in the Lakes Region, particularly for Verizon users, but coverages vary and reception is not guaranteed at your property. Nearly all properties have either cable, satellite, or the option to use your streaming services on televisions. Most offer internet service. Tenant shall be responsible for any "pay-per-view" charges to cable or streaming accounts which are not their own, and any such charges, plus a $50 administrative billing fee, will be the responsibility of the Tenant.

All amenities that a property has to offer will be indicated on the property information sheet including such items as outdoor grills, swim rafts, etc. If the listing sheet does not indicate that the property has a specific amenity, please do not assume that it has it. Please ask your reservationist. All of our properties have kitchens that will provide you with the essentials needed in order to prepare everyday meals. Coffee makers and other small appliances are generally provided. Again, please rely upon the property listing sheet for these items.

Starter Amenities: Each property is furnished with a basic set of small complimentary starter amenities to help you get settled in. You will be provided with a starter pack of basic essentials (e.g., paper towels, toilet paper and dishwasher pods if the property has a washing machine; laundry pods if the property has a dishwasher, etc.). It will be your responsibility to replenish these items as needed during your stay. Starter Amenities are provided as a courtesy. The Firm does not replenish starter amenities during your stay. Please note, bath soaps and shampoos are NOT included in starter amenities. Variations may occur based on availability, and no compensation or credit is provided for changes or omissions of these courtesy items.

Not Provided & Items that Guests Needed to bring:

Paper products, soaps, shampoos, trash bags are not provided by the Property Owner, and Guests are responsible for bringing their own.
Sheets and Bath Towels are not provided by the homeowner, and Guests are responsible for bringing their own linens (sheets and towels), unless otherwise noted in the description found on the listing sheet for your property. For those properties where linens are not included, Guests may take advantage of our linen rental and arrival bed-making service.
No food items of any kind are provided, including but not limited to spices, condiments, oils, coffee, tea, etc. You are responsible for supplying and removing all of your own food and consumable goods during your stay.

LINEN SERVICE from At The Lake Vacation Rentals (Sheets, Bath-Towels, and Arrival Bed-Making Services):

If linens are not including with the cost of your rental, quality sheet and towel sets specific to the needs of your property are available for rent. Please ask your At The Lake Vacation planning specialist about our Linen Services. Our dedicated housekeeping staff will even make the beds for you prior to your arrival. Upon check-out, they’ll take care of removing and cleaning linens. Please make any linen requests at the time of booking - subject to availability and advance notice of at least seven (7) days to take advantage of any of our linen services.

Linen Service Rates:

Sheet Sets including arrival Bed-Making Service (Fitted Sheet, flat sheet and pillow cases): $25.00 per bed
Bath Towel Sets: (2 bath towels, one hand towel and one face cloth) $12.00 per person

Mid-Week Cleaning Services: Your vacation property will be freshly cleaned for you when you arrive. But we get it, when you’re on vacation you just want to relax. We’re happy to offer our guests mid-week cleaning services to freshen up their vacation homes during their stay. Please ask your reservationist about pricing for mid-week cleaning services for your property. We ask that if you’d like to take advantage of our Mid-week cleaning services that you please place your request in advance. Mid-week cleanings are subject to availability of our housekeeping crews.

Accidental Damage Protection: Rather than collect a substantial security deposit from our guests, Accidental Damage Protection (ADP) up to $3,000 is included for all reservations. This protection covers accidental damages which may occur to the premises during your rental period; subject to exclusions and limitations. Any damages that are not covered under the policy will be the responsibility of the guest. On some occasions a property may require a cash security deposit. Your reservationist will make you aware of such a requirement. Security deposits, if required, will be refunded within 30 days of your departure, subject to final clean/clear property inspection.

Report All/Any Damages: Upon check-in, but no later than the morning following your check-in date with time being of the essence, any pre-existing issue, broken item(s) or condition must be reported to At The Lake Vacation Rentals, LLC. We will make every effort to correct/resolve the issue as fast as we can for you. Any problems, issues or damages that occur during the course of your stay must be reported as soon as they occur and prior to the time of departure to At The Lake Vacation Rentals, LLC.

General Provisions:

Campfires: Some owners have fire pits or bowls and are required by law to have a fire permit displayed at the property. If a property does not have one of these items, you may not bring your own onto the property. Only the property owner can obtain fire permits.
Trailers: No tents, sleeping trailers, motor homes or campers of any type are permitted on any of our properties at any time.
Fireworks: Fireworks, of any kind, are not allowed at any property that The Firm represents.
Woodstoves: Any woodstoves on the property are off limits and Guests (tenants) are prohibited from using them.
Unavoidable Circumstances: The Firm and/or the Homeowner shall not be held responsible for noise generated by any construction project underway either adjacent to or nearby the subject property. Such projects are entirely beyond our control and can begin and/or end at any point in time.
Grilling: Please keep propane grills away from the house if grilling on a deck. No charcoal grills are allowed on any deck area of the house or cottage. If you run out of propane during your stay please have the tank refilled and, at check out, provide your reservationist with a copy of your receipt for reimbursement.
Air Conditioning / Sources of Heat: Homes with Air Conditioning will be listed as such on the property information sheet. Guests (tenants) are not allowed to bring their own air conditioning units to the property. Likewise, Guests may not bring items such as space heaters or other heating units onto the property.
Water Trampolines / Rafts: Guests (tenants) may not rent or otherwise bring onto their rental property any water trampolines or rafts without the prior written consent of the property owner.
Smoking: Smoking, including "vaping", within the leased premises, including porches, is strictly prohibited. If Guests smoke/vape outside of the home, but on the premises, we ask that all cigarette “butts” be properly and carefully disposed of.
Water: Some of our properties draw their water from the lake and bottled water is required for consumption. This information is on the listing sheet for each individual property requiring bottled water.
Parking: Parking anywhere other than the driveway provided is prohibited. Nearly all properties have septic fields that could be damaged. If damage occurs due to improper parking of vehicles, Guests will be held financially responsible for the damage.
Septic: Please do not flush anything except toilet paper down the toilets. The vast majority of properties are serviced by a septic system which will be damaged by other items you may flush. This includes items which state that they are "flushable" such as baby wipes, personal wipes, feminine products, etc. – they are NOT flushable to septic systems and may do damage. In addition, please do not dispose of food or grease down any sinks.
Dock Amenities: Docking may be private or part of a community / association, and you will be subject to the restrictions / allowances of homeowner and/or association, as applicable. Due to the fact that our lake levels periodically change, water depths at the dock's end can change. In no way is the Property Owner or The Firm liable for returning any sum of rent if the dock is not accessible due to varying lake levels. Max boat lengths are advertised and are based on the mean lake level. The property owner may leave their boat(s) at their dock during your stay. Please do not board or otherwise disturb the owner’s boat(s) at any time during your stay. The Firm cannot accommodate requests to relocate an owner’s boat(s) or watercraft during your stay. Some waterbodies or areas of waterbodies (such as coves) have restrictions on certain types of watercraft such as Jet Skis or motorized craft. Please check with the New Hampshire Marine Patrol for more information: https://www.nh.gov/safety/divisions/nhsp/fob/marine-patrol/restricted.html

Agency Representation: At The Lake Vacation Rentals, LLC represents the property owner in the leasing/rental of their home. Our mission is to successfully join homeowners and vacationers together in reaching their respective goals. At The Lake Vacation Rentals, LLC is not a property management company. Rather, it is a rental booking agency helping homeowners match their property with a guest whose vacation rental needs are best met by bringing the two parties together.

Mechanical Failures: The properties we represent are privately owned homes. Any system or mechanical item may be subject to failure or breakdown. The property owners have provided us with contact information for tradesmen that may be called upon if the need arises. At The Lake Vacation Rentals, LLC will make every effort to have any system or mechanical failure repaired as soon as possible as authorized by the homeowner. The ultimate decision as to whether such a system or mechanical failure renders the property reasonably “un-useable and/or uninhabitable” shall rest solely with the homeowner. At The Lake Vacation Rentals, LLC shall not be held responsible for any decision made relative to this paragraph.

The homeowner has agreed to pay for any necessary service calls that may be needed during the term of your stay. However, any service calls made that are the result of guest abuse/misuse of the property, as determined by The Firm, shall be billable to the Guest (tenant). During the global pandemic, third-party response times may be longer than usual and may require all members of the traveling party to vacate the property temporarily while maintenance is being performed by an onsite team. If your vacation home rental has air conditioning and repairs are needed during your stay we cannot guarantee that repairs can be made quickly as many HVAC contractors schedule days to weeks out. Regardless of any repairs that may be needed, you can be assured that At The Lake Vacation Rentals will do its best to have any repairs needed made as quickly as is reasonably possible.

Your Right To Inspect: We inspect all of our properties to make sure that they are priced competitively for the features and location offered and to assure that they are well maintained throughout our vacation rental season. We strive to make sure that the properties we represent offer the best value possible to vacationers in the Lakes Region. Regardless of these continued efforts, you are renting someone’s private home. Each property has separate and distinct features and characteristics. We strongly encourage all guests to take advantage of the (7) day right to inspect allowed by our booking policy. We provide this window to allow you to inspect your vacation home, or have someone inspect it on your behalf. What one considers a cute and cozy rustic cabin in the woods may be considered remote and insufficient by another. Beaches vary in size, shape and lake bottom texture. Due to the fact that our lake levels periodically change, water depths at the docks end can change. The amount of exposed beach can also change. In no way is the owner or At the Lake Vacation Rentals, LLC liable for returning any sum of rent if the dock is not accessible due to varying lake levels. Max boat lengths are advertised and are based on the mean lake level. Please keep in mind that it is your responsibility to make sure that the property is well suited for your intended use and expectations. Please either personally inspect your vacation home within the “right to inspect” period or have someone inspect on your behalf.

Property Requests For The Following Calendar Year:

We take requests to be notified when a property owner has established pricing and availability for their home for the following calendar year
Guests who are renting a property in the present year have priority status for the property for the same week in the next year, at the discretion of the property owner.
Notification will then be made to those on our request lists with remaining available dates and pricing. At that point the property will be made available on a first come-first-served basis and requests for specific travel dates are not held.
Property requests do not guarantee the availability of a property for rent, its rental rate or any specific travel dates. The availability of a property for rent, the rental rate, dates of availability and any changes to the property or its amenities, are established solely by the homeowner.
Property requests / notifications are taken as a courtesy and are not considered binding. The firm make will make its best effort to contact those who have expressed an interest in a property, but notification is not guaranteed. Once the contract for the following season / calendar year is returned from each property owner, the firm can begin to take booking requests for the next calendar year (booking for the following summer usually starts in mid-Fall, but is property specific). All booking requests require approval from the property owner and must be confirmed by the At The Lake Vacation Rentals, LLC. A vacation rental agreement must be signed.

Swim at your own risk:

You may enjoy access to our lakes, ponds, rivers, or water amenities such as swimming pools or hot tubs at your vacation rental property. These amenities present safety hazards as there are no lifeguards on duty. You are advised that swimming and use of water amenities and dock, if any, is at your own risk. No diving allowed at any property.

Use of Owner's Water Amenities /Watercraft: Some properties include the use of small, non-motorized watercraft, including but not limited to: canoes, kayaks, row boats and paddleboards in addition to swim rafts, water trampolines, platforms, docks, ladders, stairs etc. Should the property include the use of such items, your vacation rental lease agreement will outline your responsibilities and terms of use. An Watercraft / Water Amenity not listed within the property information list sheet is specifically excluded from allowable use.

Water and/or Swim Advisories: Neither the Property Owner nor The Firm is responsible for any water and/or swim advisories, restrictions, or closures imposed by relevant governing authorities that may limit the use of bodies of water such as lakes, ponds or rivers during the dates of the Tenant's stay. Tenant(s) expressly agrees that neither the Property Owner nor The Firm is responsible for returning any sum of money should a water and/or swim advisory be in place during the dates of the Tenant(s) travel as such events are entirely out of the control of both Property Owner and The Firm. Tenants are advised to stay informed about any water and/or swim advisories through the New Hampshire Department of Environmental Services (NHDES), reachable at 603-271-3503 or online at: https:www.des.nh.gov/water/healthy-swimming/healthy-swimming-mapper. It is the responsibility of the Tenant(s), and their invitees, to stay informed about any swim advisories and to swim at their own risk and discretion when engaging in any water-related activities.

Electronic Documents and Signatures: The Firm may elect to provide and execute certain communications to you, including vacation rental lease agreements, disclosures, notices, as well as all other documents or communications, electronically. Electronic signatures, electronic records, and electronic documents shall be given full force and effect, as if they were original, hand-executed documents. The Electronic Signatures in Global and National Commerce Act and applicable New Hampshire state laws governing electronic communications shall apply to documents signed electronically between Tenants, Property Owner(s), The Firm and its agents or representatives.

At The Lake Vacation Rentals, LLC is more than happy to provide or make available to applicable electronic documents and/or agreements to you in paper form (i.e., "hard copy"). You may request a hard copies of documents by sending an email message to experts@lakesregionrentals.com or by sending written request to At The Lake Vacation Rentals, LLC 60 Whittier Highway, #6 Moultonborough, NH 03254. Please include a clear statement of your request and your full mailing address. You will not be charged a fee to obtain a hard copy of documents from At The Lake.

You may, at any time and in writing, withdraw your consent to receive subsequent electronic form documents from At The Lake Vacation Rentals, LLC.

The Way We Use Information: When requesting more information, we use return email addresses to answer the requests we receive. These email addresses are not used for any other purpose and are not shared with outside parties. Any other personal information you provide about yourself when requesting more information is only used to answer the request. We do not share any of your personal information with any outside parties.

When completing a reservation, we use any information you provide about yourself only to complete the reservation. We do not share this information with outside parties except to the extent necessary to complete your reservation. We do not share your information with any 3rd party vendors.

Should you have questions or concerns about our privacy policies, please contact us: experts@lakesregionrentals.com

This policies page is intended to help set expectations, provide transparency, and support a smooth guest experience. Full rental terms, rights, indemnities, and legally binding obligations are contained within the guest vacation rental lease agreement sent at time of booking. Where differences exist, the signed lease agreement controls.