Guest Services

Concierge Service

Area Recommendations 

We’re here to help you make the most of your vacation. We know all the best places at the lake! We’re happy to help you with:

• Area Attractions (Summer, Fall, Winter and Spring)
• Dining Options (our favorites for breakfast, lunch and dinner)
  
• Boat Rentals
• Beaches & Boat Launches
• Golf Courses
• Hiking and Scenic Drives

Guest Services Throughout Your Stay

Our service to our guests is one of the things that sets At The Lake Vacation Rentals, LLC apart. We make every effort to ensure you'll enjoy your vacation at the lake. Like with any home, sometimes unexpected issues may arise at your property. Should the unexpected happen, our friendly in-house team and trusted network of tradesmen will work to resolve the issue as quickly as possible. We understand that sometimes an issue may arise after our office has closed. Our Guests are provided with an emergency maintenance phone number at check in so that they can reach a local on-call member of our team after hours should an issue arise that can’t wait until the morning (e.g., septic issues, no water, lost keys). We’re here for you before, during and after your stay with us. Our efforts to ensure our guests have memorable vacation experiences is a key reason we serve more and more "repeat" guests each year!

Children's Items Available to Rent

Travel lighter!  For your convenience, we have children’s items available to rent during your stay. We have:

• High Chairs
• Children’s Pack ‘n Play

Availability is limited.

Call us to inquire about reserving items during your stay– 603-253-9871

We’ve got you covered - leave the Linens to us!

Linens, Towels and Bed-Making Service

We want your stay to be as convenient as possible. We can supply clean, fresh, quality sheet and towel sets specific to the needs of your property. We can even make the beds for you prior to your arrival. Upon check-out, there will be nothing to worry about. We’ll take care of removing and cleaning linens at the end of your stay. 

Of course, you are also welcome to bring your own sheets and towels with you. Please note, sheets and towels are not provided by the homeowner. 

Call us to inquire about linens pricing and bed-making services for your vacation rental property – 603-253-9871

Travel Insurance

Give yourself piece of mind for unexpected and covered events

To help ensure a relaxing and worry-free vacation, Travel Insurance is available to our guests by industry-leader Travel Guard. We highly recommend the purchase of travel insurance so you may be financially reimbursed in the case of unexpected and covered events. Most Travel Guard plans include 24 hour assistance and can protect you against unforeseen events that may include:

• If a family member gets sick
• You need to see a doctor for a sudden injury
• If your trip is delayed
• Your passport is lost or stolen
• If weather prevents your travel
• If your baggage is lost
• If you miss a flight connection

For more information on purchasing Travel Insurance for your vacation, click the Travel Guard banner below or ask your reservationist from At The Lake Vacation Rentals: